Frequently Asked Questions

How can I find Dave & Buster's Terms & Conditions?

Please visit daveandbusters.com/terms.

How do I contact Dave & Buster's about the app?

How do I know how many chips each game costs?

Each game has a display at the card swipe mechanism that shows the number of chips required to play. Also, a list of games (“Game List”) and the number of chips required to play a game (which may be denominated in whole or fractional chips) is available at the front desk or Winner’s Circle of Participating Locations. The prices of Games are subject to change at any time by Dave & Buster’s.

What is the Dave & Buster’s Power Card?

The Dave & Buster's Power Card is what you swipe to play games in one of our locations.  It takes the place of quarters or tokens! You can charge  your Power Card with cash or a debit/credit card.

How do I install the Dave & Buster’s App?

Follow the "Download" link on the Information page or search “Dave & Buster’s” in the Apple iTunes Store or the Google Play Store  and follow the on-screen instructions once installed. 

How do I sign up for an account?

After you have installed the app, use the “create new account” option during the registration flow. We just need your mobile phone number to send you a registration code via SMS text. You can then add your Power Card to view balances and add payments cards to charge your Power Card right from your phone!

How do I find the nearest Dave & Buster’s location?

In the app, tap “Locations” and your device will automatically find the location nearest to you. You can also search by address and zip code.

How do I add a Dave & Buster's Power Card to my account?

In the app, tap Power Cards. Tap the (+) icon and enter your Power Card details. This includes the Card Number, a Nickname for the card and the PIN number found on the back of your Power Card.

Are Canadian Power Cards supported?

Balance inquiry functionality available for all Power Cards. Recharge functionality available for U.S. Power Cards only.

How do I recover my Power Card number?

The ability to recover the encrypted Power Card number is available in app. Start the process on the Power Card screen: 1) for iOS, tap the information icon (circle i) (lower right), or 2) for Android, tap the more options menu (upper right corner). The app will require a form of authentication to ensure member security prior to displaying the Power Card information.

What is a payment card?

A payment card is a supported debit or credit card.  Visa, MasterCard and American Express are supported payment cards.

How do I add a credit/debit card to my account?

In the app, tap My Account, and then tap My Payment Cards. Create and confirm your PIN number and add a payment card using the (+) icon. You will need to provide a Nickname for the card, the Card Type, the Card Number, Expiration Date, Zip Code and the Street number associated with your card. 

How is my credit card information secured?

We do not store vital card information on your smartphone. When you add a credit card, the information is encrypted and securely transmitted to a highly secure datacenter. The environment is designed and controlled according to payment industry best practices and it is regularly reviewed and certified by payment security experts.

We require you to enter your personal PIN any time you access your credit cards or authorize the purchase of chips for a Power Card. In the event you forget your PIN and reset it, your credit card information must be re-registered for your protection.

Finally, when you recharge a Power Card, the Dave and Buster's app communicates your personal authorization to perform the transaction in our secure remote environment, using your securely stored information.

How do I remove a credit/debit card from my account?

In the app, tap My Account, tap my payment cards, tap the card you want to remove, and then tap Delete Card

How do I create a PIN for my account?

You will be prompted to create a PIN for your account the first time you add a payment card to your Dave & Buster’s app. 

How do change my PIN number?

In the app, tap My Account > change pin.

What do I do if I can't remember my PIN?

In the app, when tap Forgot PIN on the PIN screen.

How do I update my Personal Information?

In the app, tap My Account > edit my info.

How do I review my receipts for my account?

In the app, tap My Account > my receipts.

How do I deactivate my account?

To deactivate your account, contact D&B Customer Support at mobilesupport@daveandbusters.com.

What are chips?

Chips are the D&B currency used to play games.  Chips have no cash value.  Chips do not expire.

What are tickets?

Tickets are rewarded for game play and they are the level of measurement used to redeem for other prizes in our stores Winners Circle.

What are Rewards chips?

Rewards chips are free chips awarded to Rewards members for every $100 spent at D&B. Rewards chips have no cash value and they have a set expiration date.